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Thursday, July 1, 2010

B & B Major Appliance Service Inc and my poor experience with them.


The dryer stopped tumbling so we called a service company, B and B Major Appliance Service Inc in St. Petersburg. While the service man and co-owner of the company Ervin Brown were in the garage I looked up the problem online as well as the cost of the parts that were potentially needed. The belt was the most likely problem and wholesaled for $8 or so. Ervin Brown from B and B Appliance came into the house waving a long black belt and said he would see if he had one in the van. Well, he drove away immediately and returned an hour later, with the 'special' part, then cheerily gave me the price of $108 before taxes to replace the belt and reset the idler pulley, which took him 15 minutes to do. In the process, he also pulled a huge clump of lint form the vent behind the machine and left it in the middle of the garage floor. So, including driving time, he made $100 in half an hour and left a mess behind.

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